Real Estate

Every enquiry answered in under a minute

A 35-agent brokerage received 1,100 portal and WhatsApp leads a month, most of them outside office hours. The lead desk replies in seconds, qualifies the buyer, and books the viewing with the right agent.

IndustryResidential brokerage
Profile35 agents, 2 offices
SystemsWhatsApp, property portals, Google Calendar, HubSpot
Target timeline2 weeks to review mode
The situation

Where the work was stuck.

Leads arrived at night and on weekends. By the time an agent replied the next morning, the buyer had already booked viewings with two other brokers.

Agents qualified leads differently, so the CRM held half-finished records and nobody could say which portal produced buyers who closed.

Median first reply of 9 hours
Qualification fields missing on most CRM records
Viewings double-booked across agents
What gets installed

Three agents, one desk.

  1. Lead Qualifier

    Replies on WhatsApp within a minute and qualifies on budget, area, timeline and financing.

    Built from: Front Desk, Ops Autopilot
  2. Viewing Scheduler

    Books the viewing into the listing agent's calendar and sends confirmations and reminders.

    Built from: Front Desk, Ops Autopilot
  3. Listing Answers

    Answers questions about each listing from the brokerage's own data, never from guesswork.

    Built from: Company Memory
Where it stops

The boundaries, in writing.

Every action sits in one of three columns before the build starts. Actions move left only after a clean record in review mode.

Runs alone
  • First replies
  • Qualification questions
  • Booking into open calendar slots
Waits for approval
  • Relaying any offer
  • Replies that mention price changes
Never
  • Negotiating price
  • Promising availability not in the system
In production

What the team sees each day.

The same view the owner opens every morning: what ran, what it handled alone, and what is waiting on a decision.

Lead desk, liveSample data
Real estate brokerage, Dubai MarinaReview mode
WhatsAppProperty portalsGoogle CalendarHubSpot
312
Enquiries answered this month
48 secMedian first reply
71Viewings booked
2Languages
  • QualifiedBuyer, 2BR, AED 2,400,000 budget, mortgage approved
  • BookedViewing Thu 16:30 with the listing agent
  • EscalatedPrice negotiation request sent to a person
  • LoggedTranscript and fields written to HubSpot
Every action logged with what ran and who approved it.
Targets in the scope

What this install commits to.

60 secFirst reply, 24 hours a day
4Fields qualified before any handoff
100%Transcripts logged to the CRM
0Price commitments made by the agent

Figures on this page are illustrative targets. Real targets come from your own baseline during mapping.

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